What you'll learn ?

• Compare essential protection offered by various insurance policies and their importance.

• Inspect the guidelines to be followed when buying an insurance and the agencies that regulate its operations.

• Interpret claim submission methods and procedural requirements for claim settlements.

• Diagnose intricacies of the stock market's functioning, along with the inherent risks entailed in investing in stocks.

• Inspect various parameters used to decide mutual fund investment and identify types of mutual funds.

• Judge the alternative methods of investment, thereby delving into more intricate and sophisticated financial avenues.

• Illustrate a wide array of non-verbal communication modalities and using it banking jobs.

• Interpret about engaging customers in data collection processes, using sophisticated inquiry techniques.

• Recommend data analysis methodologies to derive actionable insights for informed decision-making in complex business scenarios.

• Assess the financial education and banking needs of customer to fulfil them.

• Experiment with different cutting-edge strategies to address grievances and deliver exceptional customer service.

• Develop proficiency in multifaceted banking-specific competencies and adeptly navigating the application process across diverse financial institutions.

• Assess appropriate solutions for the challenges presented, while practicing humanistic, ethical, and moral values in real-life situations

• Develop project management skills to efficiently plan and execute projects.

• Make judgement and take decision, based on the analysis and evaluation of information and work scenario.

• Predict and cater to own learning needs relating to the assigned task/work by accessing appropriate learning resources.

• Pursue self-paced and self-directed learning.

Academic Approach

The academic approach of the courses focuses on the “work-centric” education i.e. begin with work (and not from a book!), derive knowledge from work and apply that knowledge to make the work more wholesome, useful and delightful. The ultimate objective is to empower the Learner to engage in socially useful and productive work. It aims at leading the learner to his/her rewarding career as an employee or entrepreneur as well as development of the community to which s/he belongs. Learning methodology:

• Step -1: Learners are given an overview of the course and its connection to life and work.

• Step -2: Learners are exposed to the specific tool(s) used in the course through the various real-life applications of the tool(s).

• Step -3: Learners are acquainted with the careers and the hierarchy of roles they can perform at workplaces after attaining increasing levels of mastery over the tool(s).

• Step -4: Learners are acquainted with the architecture of the tool or tool map so as to appreciate various parts of the tool, their functions, utility and inter-relations.

• Step -5: Learners are exposed to simple application development methodology by using the tool at the beginner’s level.

• Step -6: Learners perform the differential skills related to the use of the tool to improve the given ready-made industry-standard outputs.

• Step -7: Learners are engaged in appreciation of real-life case studies developed by the experts.

• Step -8: Learners are encouraged to proceed from appreciation to imitation of the experts.

• Step -9: After the imitation experience, they are required to improve the expert’s outputs so that they proceed from mere imitation to emulation.

• Step-10: Emulation is taken a level further from working with differential skills towards the visualization and creation of a complete output according to the requirements provided. (Long Assignments)

• Step-11: Understanding the requirements, communicating one’s own thoughts and presenting are important skills required in facing an interview for securing a work order/job. For instilling these skills, learners are presented with various subject-specific technical as well as HR-oriented questions and encouraged to answer them.

• Step-12: Finally, they develop the integral skills involving optimal methods and best practices to produce useful outputs right from scratch, publish them in their ePortfolio and thereby proceed from emulation to self-expression, from self-expression to self-confidence and from self-confidence to self-reliance and self-esteem!

Syllabus

Life Insurance Essentials

• Introduction to Life Insurance

• What Is Life Insurance?

• LIC of India: Overview & Role

• About LIC

• Insurance as a Means of Savings

• Life Insurance Schemes Overview

• Types of Life Insurance

General Insurance Topics

• Home Insurance & Motor Insurance

• Motor Insurance Claim: Required Documents

• Factors Affecting Insurance Claims & Precautions

• Should One Opt for Claim Settlement?

Agriculture & Crop Insurance

• Introduction to Agriculture/Crop Insurance

• What Is Crop Insurance?

• Understanding Crop Yield

• Buying Crop Insurance

• Government Schemes & Private Insurers for Crop Insurance

• Filing Insurance Claims: General & Life

Introduction to Stocks & Investment

• Introduction to Stocks

• Types of Stocks

• Basic Investing Concepts

• Earnings Per Share

• Dividend Per Share

• Initial Public Offering (IPO) Process

• Share Market: Overview & Mechanisms

• Interviews: Mr Yogesh Shah, Mrs Ekta Shah, Ms Archita

Stock Market & National Economy

• Share Market & Stocks Explained

• How the Stock Market Works

• National Economic News

• National Stock Exchange (NSE)

• Index Overview

• Interview_Ekta

Introduction to Risk & Investment Diversification

• Risk: Concepts & Types

• Standard Deviation

• Diversification in Investments

• Risk Reduction Strategies

Stock Evaluation & Risk Assessment

• Philip Fisher's 15-Point Investment Checklist

• Qualitative & Quantitative Analysis

• Key Financial Ratios in Stock Analysis

• Ratio Categories

• Buying & Selling Order Types

Mutual Funds

• Introduction to Mutual Funds & Types

• Key Success Indicators for Mutual Funds

• Associated Risks

• Interviews: Mr Sridhar, Mrs Ekta Shah

• Introduction to Equity Mutual Funds

• Classification & Types

• Investors’ Role in Equity Markets

• Link Between Equity Mutual Funds & Stocks

Debt Securities

• Introduction to Debt Securities

• Shares & Stock Market Basics

• Debt Securities Classification

Investing in Mutual Funds

• Mutual Fund Investment Process

• Accepted Payment Methods

• Calculation of Annual Growth Rate & Net Asset Value (NAV)

• Formulae for Mutual Fund Returns

Systematic Investment Planning (SIP)

• Introduction to SIP

• What Is SIP? How Does It Work?

• Rupee Cost Averaging Advantage

• SIP Investment Process

• Benefits of SIPs

• SIP Calculation

Investment Opportunities

• Post Office Schemes:

  • Savings Account, Recurring Deposit, Time Deposit, Monthly Income, Senior Citizens, PPF, NSC, Kisan Vikas Patra, Sukanya Samriddhi

• Government Bonds:

  • Types, Benefits, NSE goBID APP, KARVY

• Others:

  • National Pension Scheme, Real Estate, PPF

Microfinance & Financial Inclusion

• Introduction to Microfinance

  • Development & Income Generation

  • Grameen Bank

  • Credit Lending Models

  • MFIs & NGO Roles

  • Industry Growth

• Commercial Microfinance

  • Product Pricing, Types, Risk Management

  • Microinsurance

Modern Marketing in Finance

• Marketing Banking Services

  • Social & Digital Media

• Objectives

• Prospecting Customers

  • Fundamentals of Finance Marketing

  • Code of Conduct for Agents

Networking Skills

• What Is Networking?

• Importance & Strategies

• "Your Network Is Your Net Worth"

• Referrals & Professional Sites (LinkedIn)

Non-Verbal Communication & Body Language

• Understanding Non-Verbal Communication

• Body Language: Posture, Grooming, Positive/Negative Signals

Communication Skills

• Listening: Skills, Process, Thinking Involved

• Speaking: Key Points, Articulation, Techniques

• Business-Oriented Communication: Ethics, Business Language

Questioning & Data Gathering

• Types of Questions: Open, Closed, Funnel, Probing

• Good Question Manners

Data Analysis & Decision Making

• Importance, Techniques, Frameworks

• Decision Examples: Instalments, Policy Choices

Sales Process in Finance

• Education & Financial Analysis

• Matching Products with Needs

• Selling Techniques for SIP, Mutual Funds, Insurance, Loans, Credit Cards

Customer Service in Banking

• Understanding Customer Needs & Responses

• Interviews: Arpita Mishra on Service, Improvement, Grievances

• Service in Rural Banking & ATM Transactions

Customer Grievances & Redressal

• Common Grievances: Credit Cards, Borrowers, Depositors

• Redressing Grievances: Policy, Machinery, Ombudsmen, Timeframe

Careers in Banking

• Bank Organizational Structure

• Types of Banks: Commercial, Development

• Career Scope & Success Factors

• Banking Job Types: Tellering, Marketing, Management, Data Processing

• Applying for Jobs: Procedures (Axis, ICICI, KVB)

• Interview: Arpita Mishra

Banking Policies, Ethics, and Issues

• Zero Tolerance Policies

• Banking Acts

• Recent Banking Scams

• Demonetization

• Policy on Currency, Window Dressing, Bribery & Corruption